Processing times

Orders are processed pending payment approval. Processing times are usually 7-10 business days. During high volume periods, product availability may be subject to change while your order is being processed. Custom items such as Ready to Wear wigs have a 10-14 day period depending on customization. Please note, once your order is placed, the full payment will be captured up front.

Returns/ Refunds/ Cancellations

Returns are only accepted if you have recieved the wrong items. Products must be returned unworn, unwashed, in their original condition with all tags attatched. Please include the original order packaging slip in your return package. We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

Once your return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 5 business days from the date your return tracking information shows Delivered. If your return is accepted, your refund will be processed and applied to the original method of payment.

Note that refunds can take up to 7-10 business days to appear on your bank account due to varying processing times of financial organizations.

We are usually unable to change or cancel an order after you've placed it. Please contact customer service with a 24 hour time period if needed to cancel. If you would like to add something to your order it will have to be placed in a seperate transaction.

Shipping

USPS Priority mail (1-5 business days)

Please note, shipping times do not include the standard 7-10 business day processing time it takes for the order to ship out.

Lost or Stolen Packages

We are not responsible for any lost or stolen packages. A refund will not be recieved on packages that are lost or stolen. If you will not be home on your packages expected arrival date, you may contact your local usps office to hold for you. You may also choose the delivery option that requires a signature for your protection.